BUTLER AGENCY Hurricane Michael Update #2: Sunday, October 14 -- We Are Here!

Hurricane Michael Update #2: Sunday, October 14 -- We Are Here! An Update From Our Staff Dear Valued Customers, We reopened on Friday, October 12th with limited staff. Our entire team has since returned and is in office today to assist in any way possible. The check ins and "How are you" calls are so greatly appreciated! Our team evacuated and remained safe throughout the storm. We hope the same is true for you and your family. As we continue working to assist our customers, please continue tocontact your carrier directly by phone or go online to your carrier's website to report your loss if you are able to do so. Please continue reading below for a list of companies and claim numbers that you can contact to expedite your claim. Do not try to assess whether your damage was the result of flood or wind - file claims with ALL carriers covering your home. They will make their determination as to the source of damage. If you do not know your policy number, please be prepared to provide your name, phone number, and property address to the carrier. If you do not know your carrier, please call us. Our office lines have been restored at the office and we can be reached at 850-670-1200. Please direct ALL calls to the office phone rather than cell phones. As you can imagine, our phones are VERY busy. The carriers have call centers equipped to handle the large influx of claims following this catastrophic event. When possible, please direct your First Notice of Loss directly to the carrier. We are unable to assess the damage to individual homes. Please read below for a link to NOAA's imagery of our area if you have been unable to complete your initial damage assessment. Again, we are here for you today and in the difficult time we all face. Be patient. Best Regards, Cliff and Denise Butler Allison Drake Zach Ward Celeste Crews Miranda Pilger Claim Contact Information American Integrity -- (866)277-9871 American Strategic Insurance -- (866)274-8765 American Strategic Insurance Flood -- (866)511-0793 Avatar -- (877)233-3237 Bankers -- (800)765-9700 Bass -- (954)473-3198 Cabrillo -- (866)482-5246 Citizens -- (866)411-2742 Cypress -- (877)560-5224 Elements -- (EPIC) (866)709-8749 Federated -- (800)293-2532 FEMA Flood -- (800)767-4341 FL Family Insurance -- (888)486-4663 FL Peninsula -- (877)229-2244 Florida Specialty(formerly Mt Beacon) -- (866)554-5896 Frontline Torrent Flood -- (877)254-6819 Frontline -- (866)6730623 Heritage Property & Casualty -- (855)415-7120 Homeowners Choice -- (866)324-3138 (888)2105235 Olympus -- (866)281-2242 Orchid -- (866)370-6505 Progressive -- (800)-925-2886 Seacoast Brokers Insurance -- (843)341-1600 Security First Insurance -- (877)581-4862 Southern Fidelity Insurance -- (866)722-4995 Southern Oak Insurance -- (877)900-2280 Sterling Surplus (Flood) -- (855)227-2202 TAPCO -- (800)334-5579 United Property & Casualty -- (888)256-3378 Universal Property & Casualty -- (800)470-0599 Velocity Risk Underwriters -- (844)878-2567 Weston Insurance -- (877)505-3040 Wright Flood -- (800)725-9472 What to Know Following Hurricane Michael The carriers prefer that insureds call them directly to expedite the claims process. Have alternate cell phone numbers ready to give to the claims hotline when you report your damage. They will ask you the general extent of your claim; if you were impacted by floodwaters, they will also ask how high the water got inside your home. Claims will be prioritized by greatest need. This was a catastrophic event. Be patient. You can take necessary steps to prevent further damage to the property. Take LOTS of photos! If you have to remove damaged items from the property, keep them on your property until adjuster advises you to move them. Do not sign anything from a vendor who promises to get your damage fixed quickly. This may be a scam assigning the control of your benefits to them. Keep all receipts of any expenses incurred. Take notes when an adjustor visits and write down anything you may want to mention to him or her. Cooperate with the adjustor. He/she will identify themselves to you. They do not tell you what is covered and what isn't. They simply assess the damage and report to the company for whom they are working. NOAA's Hurricane Michael Imagery Please Navigate to: https://storms.ngs.noaa.gov/storms/michael/index.html#7/30.137/-85.599 This site will allow you to access NOAA's imagery of the damage to our area for quick Check In on your home. We do not currently have specifics on the damage or lack of damage at any properties in our area.

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