Tuesday, October 16, 2018

Updated Gulf County Recovery information 10/16/18


Media Release 7 101618 Search & Rescue Report


Monday, October 15, 2018

Gov. Scott Releases Updates on Hurricane Michael Response in Gulf County

TALLAHASSEE, Fla. – Governor Rick Scott has been in constant communication with local officials and emergency management in Gulf County. The following information has been reported to the State Emergency Response Team and includes specific actions the state has taken to aid the residents of Gulf County impacted by Hurricane Michael. Over the coming days, the Governor’s Office will release county-specific information.

FEMA Individual Assistance and Public Assistance was approved October 11. Federal re-employment assistance is also now available for individuals in Gulf County.

  • There are two points of distribution. One has been established at Port St. Joe Elementary at 2201 Long Avenue, Port St. Joe. The other location is at Wewahitchka Elementary at 514 E. River Road, Wewahitchka.
  • A logistics specialist has been deployed from the State Emergency Operations Center.

  • There are two fueling stations set up for first responders and utility crews to rapidly refuel so they can continue working.
  • A fuel tanker was deployed to Gulf County today.

  • Currently, 56.5 percent of cellular service coverage has been restored, up 26 percent from yesterday. This does not include mobile cellular assets augmenting the network.
  • Verizon reports that service has been restored in Gulf County.
  • AT&T reports that it has established internet at the Gulf County Sheriff substation.

  • One push crew is actively working and one additional push crew is en route to Gulf County.
  • 150 generators have been sent to Gulf County.
  • Current power outage as of 6 p.m. is 11,026
    • Duke Energy serves 6,703 customers in Gulf County and currently 5,719 are experiencing outages.
    • Gulf Coast Electric Cooperative, Inc. serves 4,323 customers in Gulf County and continues to report total outage.

  • Currently two shelters are open:
    • Honeyville Community Center at 240 Honeyville Park Road, Wewahitchka.
    • Port St. Joe Elementary at 2201 Long Avenue, Port St. Joe.
  • Visit https://www.floridadisaster.org/shelter-status/ to find information on shelters in your area. This site is being updated as shelters open throughout the day.

  • There are currently 375 National Guard troops deployed to Gulf County. National Guard troops are assisting with:
    • Conducting reconnaissance, search and rescue, and road clearance missions.

  • More than 150 law enforcement officers have been deployed to Gulf County.
  • FWC officers continue performing search and rescue, welfare checks, reconnaissance, public safety missions and debris removal assistance in Gulf County.

  • All state roads in Gulf County are open. US 98 remains closed in Gulf County.
  • FDOT has completed all bridge inspections and cleared debris in Gulf County.

  • 226 urban search and rescue personnel continue to conduct searches in Gulf County.

  • The Agency for Health Care Administration (AHCA) is in contact with healthcare facilities to ensure they have the resources they need.
  • Sacred Heart Hospital on the Gulf has been completely evacuated and remains closed.
  • Assisted living facility, Our Home at Beacon Hill LLC has been completely evacuated and remains closed. 
  • The Agency for Persons with Disability’s William J. Rish Recreational Park in Gulf County remains closed.
  • Facilities report their evacuation status to the Agency through the Emergency Status System. An updated evacuation report can be found on the AHCA twitter page: https://twitter.com/AHCA_FL
  • Five ambulance strike teams have been deployed to Gulf County.
  • A Disaster Medical Assistance Team (DMAT) has been deployed to Gulf Coast Regional Medical Center.

  • The Florida Department of Environmental Protection has activated and is closely monitoring StormTracker, a reporting tool for water and waste water facilities to provide updates on their operational status.
  • Hazardous Area Response Teams (HART) completed hazardous waste facility assessments in Gulf County.
  • DEP has deployed staff from the State Emergency Operations Center to conduct water testing in the county.
  • Beach Surveys have been completed in Gulf County.
  • The U.S. Coast Guard, in collaboration with the U.S. Environmental Protection Agency (EPA), has completed fly overs to assess coastal areas.  
  • An online tool for the public to report the location of storm debris in waterways has been deployed. 399 reports of debris have been received.
  • 235 Disaster Debris Management Sites have been pre-authorized for the counties addressed by the Governor’s Executive Order, with 10 in Gulf County.
  • Florida State Parks strike teams are on site to clear debris and assist individuals in impacted state parks. Constitution Convention Museum State Park in Gulf County remains closed at this time.
  • The Florida Department of Economic Opportunity (DEO) has launched the Small Business Emergency Bridge Loan Program to provide short-term, interest-free loans to affects businesses at www.floridadisasterloan.org.
  • Executive Director Cissy Proctor will be meeting with area businesses and CareerSource in Gulf County this week.
  • Disaster cleanup and other related job openings are now available at http://disasterrecovery.employflorida.com for businesses to post job openings and for individuals to find job opportunities.
  • DEO has opened the Business Damage Assessment Survey for businesses impacted by Hurricane Michael. Businesses with damage should complete the survey at https://www.floridadisaster.biz/BusinessDamageAssessments.
  • Businesses can also visit FloridaDisaster.biz to view tips for assessing storm damage and to register to receive updates on storm recovery.

  • The Florida Department of Education (FDOE) is in contact with school districts, state colleges and universities for updates and to determine their needs and provide assistance.
  • Gulf County schools will be closed until further notice.
  • FDOE will be posting up-to-date information regarding closures and meeting cancellations at www.fldoe.org/hurricaneinfo.

  • A volunteer coordinator has been deployed from the State Emergency Operations Center to Gulf County.
  • At Governor Scott’s direction, Volunteer Florida has activated the Florida Disaster Fund, the State of Florida’s official private fund established to assist Florida’s communities as they respond to and recover during times of emergency or disaster. In partnership with the public sector, private sector and other non-governmental organizations, the Florida Disaster Fund supports response and recovery activities.
  • Disaster Fund supports response and recovery activities. To donate, visit, www.volunteerflorida.org/donatefdf/.
  • The Salvation Army has two mobile feeding canteens/kitchens in Gulf County.  For the latest information on locations, visit https://salvationarmyflorida.org/response .
  • The Red Cross has an emergency response vehicle stationed in Gulf County. This vehicle provides food and water for people affected by Hurricane Michael.


  • The State Emergency Operations Center remains activated at a level one, which is a full-scale, 24-hours-a-day activation.
  • The State Assistance Information Line (SAIL) contact number is 1-800-342-3557.
  • The State Emergency Operations Center Media Line: 850-921-0217.
  • Follow @FLSert or @FLGovScott on Twitter for live updates on Hurricane Michael.
  • Visit http://www.floridadisaster.org/info to find information on shelters, road closures, and evacuation routes.


Butler Agency Hurricane Michael Update #4

Hurricane Michael Update #4
Monday, October 15, 2018
An Update From Our Staff
Dear Valued Customers,

We are in office working to link our customers with their carrier(s) following Hurricane Michael. We greatly appreciate those of you who have been able to contact your carrier directly to initiate the claims process. Please do not try to assess whether your damage was the result of flood or wind - file claims with all carriers covering your home. They will make their determination as to the source of damage. Please continue to contact your carrier directly by phone or go online to the carrier's website to report your loss if you are able to do so.

Our office power and phone lines have been restored! You can continue to reach us at 850-670-1200. We have been "all hands on deck" today answering phones and assisting our customers. As you can imagine, we have taken MANY calls today. We have also had many walk-in customers. As we work to answer incoming calls and assist walk-ins, we are not able to answer every call that comes through. Please, be patient (EVERYONE we have spoken to so far has been so patient, and it is greatly appreciated)!

Best Regards,

Cliff and Denise Butler
Allison Drake
Zach Ward
Celeste Crews
Miranda Pilger
Updated Office Hours

For the remainder of this week, Tuesday - Friday, we will be open from 8a to 4p EST.

As we continue to work as quickly as possible to assist or customers following Hurricane Michael we are handling a large number of calls, emails, and walk-ins. 
We will stop accepting phone calls at 4p EST daily to allow time for processing of calls, emails, and claims.

We have regained access to our regular email addresses and can also assist by email. Please do not assume any claim to be filed until you hear from us indicating such.

When emailing, please only send your email to one of us to avoid duplicate responses.
Adjuster Contact

As our area continues to deal with the impact of one of the strongest hurricanes to ever strike the mainland, all of our carriers are working hard to get adjusters to the area.  As you all know, access to our area has been very limited since Hurricane Michael made landfall.  Adjusters are working diligently to make first contact with our impacted customers.  Unfortunately, there will be a delay in hearing from adjusters with the large volume of claims reported with this storm.  Please, be patient!

You do not have to be at the home when the adjuster visits.  They will, however, need access to the interior and exterior of the home.  You can have a neighbor, friend, secondary caregiver, property management company, etc. accompany the adjuster to your home.

Do not make any permanent repairs to the home prior to meeting with the adjuster(s).
Claim Contact Information
American Integrity -- (866)277-9871
American Strategic Insurance -- (866)274-8765
American Strategic Insurance Flood -- (866)511-0793
Avatar -- (877)233-3237
Bankers -- (800)765-9700
Beazley (with Johnson and Johnson) -- email claims@jjins.com
Bass -- (954)473-3198
Cabrillo -- (866)482-5246
Citizens -- (866)411-2742
Cypress -- (877)560-5224
Elements -- (EPIC) (866)709-8749
Federated -- (800)293-2532
FEMA Flood -- (800)767-4341
FL Family Insurance -- (888)486-4663
FL Peninsula -- (877)229-2244
Florida Specialty(formerly Mt Beacon) -- (866)554-5896
Frontline Torrent Flood -- (877)254-6819
Frontline -- (866)6730623
Heritage Property & Casualty -- (855)415-7120
Homeowners Choice -- (866)324-3138 (888)2105235
Lexington (with Johnson and Johnson) -- email claims@jjins.com
Olympus -- (866)281-2242
Orchid -- (866)370-6505
Progressive -- (800)-925-2886
Seacoast Brokers Insurance -- (843)341-1600
Security First Insurance -- (877)581-4862
Southern Fidelity Insurance -- (866)722-4995
Southern Oak Insurance -- (877)900-2280
Sterling Surplus (Flood) -- (855)227-2202
TAPCO -- (800)334-5579
United Property & Casualty -- (888)256-3378
Universal Property & Casualty -- (800)470-0599
Velocity Risk Underwriters -- (844)878-2567
Weston Insurance -- (877)505-3040
Wright Flood -- (800)725-9472

If your carrier isn't listed, please call us at 850-670-1200 between 8a-4p EST.
Gulf County Update:
From Acting Chief - Emergency Management

Gulf County is now open to all traffic with the exception of Cape San Blas. Per Gulf County Sheriff’s Office, valid photo ID with your residence address OR an electricity bill is required for entry to Cape San Blas. There is still a curfew in place for Gulf County from sunset to sunrise.

Steve Litschauer
Acting Chief - Emergency Management
CERT Program Manager
Deputy Commander Manatee County IMT
(941) 749-3507
NOAA's Hurricane Michael Imagery
Please Navigate to:

This site will allow you to access NOAA's imagery of the damage to our area for quick Check In on your home. We do not currently have specifics on the damage or lack of damage at any properties in our area.
An Update From Duke Energy
Find Duke Energy's latest outage map and anticipated restoration time at:
Insurance Villages

The Florida Department of Financial Services has established Insurance Villages in Panama City and Tallahassee to assist policyholders with Hurricane Michael. These Insurance Villages allow carriers to be available to agents and policyholders to address any Michael related issues or questions. 

Panama City
October 16th- 19th  /  8:00 AM – 5:00 PM
Sam’s Club
1707 W 23rd St
Panama City, FL 32405
October 18th- 19th /   8:00 AM– 4:00 PM
Heritage Plaza
2810 Sharer Road
Tallahassee, FL 32312