Butler Agency Hurricane Michael Update #5

Hurricane Michael Update #5

Tuesday, October 16, 2018

An Update From Our Staff Dear Valued Customers, It is hard to believe that tomorrow will mark the one week anniversary of Hurricane Michael's landfall in our area.  While our area has been hit hard, watching the response has been uplifting! Many of our neighbors, friends, and customers have not yet been able to access their homes to assess damage.  Yesterday, Gulf County began allowing access to the county (including Cape San Blas for those of you with a valid photo ID with your residence address OR an electricity bill).  As more of you gain access to and learn the condition of your home, please continue to report your First Notice of Loss to your carrier(s).  There are MANY adjusters in our area working daylight to dark to make initial contact with impacted customers.  We ask for your continued patience as the adjusters respond to this catastrophe. As we all continue in our recovery efforts PLEASE remain patient - everyone involved is working diligently to get back to some form of normalcy. Best Regards, Cliff and Denise Butler Allison Drake Zach Ward Celeste Crews Miranda Pilger

Office Hours 8a to 4p EST Wednesday - Friday We will stop accepting phone calls at 4p EST daily to allow time for processing of calls, emails, and claims documentation.  We will continue to evaluate our office hours and update with any changes deemed necessary to best serve our customers. Currently, the preferred method of contact for any non-urgent questions/ concerns is by email.  Please do not assume any claim to be filed until you hear from us indicating such. Denise - denise@thebutleragency.com Allison - allison@thebutleragency.com Zach - zach@thebutleragency.com When emailing, please only send your email to one of us to avoid duplicate responses.

Franklin County Highway 98 Update From FDOT District 3  US 98 from Carrabelle to SR 65 is now open. Repair to roadway has been completed and FHP has opened US 98 in this area.

Contractor Recommendations We are fortunate to have many great contractors in the Florida Panhandle!  We are not able to give specific recommendations for a contractor for remediation and repairs.  The Franklin and Gulf County Building Departments can provide a list of contractors licensed in our area.   You can also search the FL Department of Business and Professional Regulation for individuals licensed to serve your particular need.  Additionally, you can contact the area Chamber of Commerce.

Franklin County Bldg Dept

Gulf County Bldg Dept

Florida DBPR

Apalachicola Bay Chamber of Commerce Gulf County Chamber of Commerce

Carrabelle Chamber of Commerce Bay County Chamber of Commerce

Adjuster Contact As our area continues to deal with the impact of one of the strongest hurricanes to ever strike the mainland, all of our carriers are working hard to get adjusters to the area. Access to our area has been very limited since Hurricane Michael made landfall. Adjusters are working diligently to make first contact with our impacted customers. Unfortunately, there will be a delay in hearing from adjusters with the large volume of claims reported with this storm. Please, be patient! You do not have to be at the home when the adjuster visits. They will, however, need access to the interior and exterior of the home. You can have a neighbor, friend, secondary caregiver, property management company, etc. accompany the adjuster to your home. Do not make any permanent repairs to the home prior to meeting with the adjuster(s).

Claim Contact Information Updated 10/16/18 @ 4:30p American Bankers -- (800)852-2244 American Integrity -- (866)277-9871 American Strategic Insurance -- (866)274-8765 American Strategic Insurance Flood -- (866)511-0793 Avatar -- (877)233-3237 Bankers -- (800)765-9700 Beazley (with Johnson and Johnson) -- email claims@jjins.com Bass -- (954)473-3198 Cabrillo -- (866)482-5246 Citizens -- (866)411-2742 Cypress -- (877)560-5224 Elements -- (EPIC) (866)709-8749 Federated -- (800)293-2532 FEMA Flood -- (800)767-4341 FL Family Insurance -- (888)486-4663 FL Peninsula -- (877)229-2244 Florida Specialty(formerly Mt Beacon) -- (866)554-5896 Frontline Torrent Flood -- (877)254-6819 Frontline -- (800)675-0145 Heritage Property & Casualty -- (855)415-7120 Homeowners Choice -- (866)324-3138 (888)2105235 Lexington (with Johnson and Johnson) -- email claims@jjins.com Olympus -- (866)281-2242 Orchid -- (866)370-6505 Progressive -- (800)-925-2886 Seacoast Brokers Insurance -- (843)341-1600 Security First Insurance -- (877)581-4862 Southern Fidelity Insurance -- (866)722-4995 Southern Oak Insurance -- (877)900-2280 Sterling Surplus (Flood) -- (855)227-2202 TAPCO -- (800)334-5579 United Property & Casualty -- (888)256-3378 Universal Property & Casualty -- (800)470-0599 Velocity Risk Underwriters -- (844)878-2567 Weston Insurance -- (877)505-3040 Wright Flood -- (800)725-9472 If your carrier isn't listed, please call us at 850-670-1200 between 8a-4p EST.

NOAA's Hurricane Michael Imagery This site will allow you to access NOAA's imagery of the damage to our area for quick Check In on your home. We do not currently have specifics on the damage or lack of damage at any properties in our area. Please Navigate to: https://storms.ngs.noaa.gov/storms/michael/index.html#9/29.8192/-84.9106 NOAA Imagery Duke Energy Restoration Map

Find Duke Energy's latest outage map and anticipated restoration time at: https://s3.amazonaws.com/outagemap.duke-energy.com/fl/default.html Duke Energy's Restoration Map

Insurance Villages The Florida Department of Financial Services has established Insurance Villages in Panama City and Tallahassee to assist policyholders with Hurricane Michael. These Insurance Villages allow carriers to be available to agents and policyholders to address any Michael related issues or questions.  Panama City October 16th- 19th 8:00 AM – 5:00 PM Sam’s Club 1707 W 23rd St Panama City, FL 32405 Tallahassee October 18th- 19th 8:00 AM – 4:00 PM Heritage Plaza 2810 Sharer Road Tallahassee, FL 32312

FEMA Hurricane Michael Rumor Control Please follow the link below to access FEMA's Hurricane Michael Rumor Control page.  This page provides valuable information regarding rumor's and scams FEMA has seen evidence of. FEMA Rumor Control Disaster Resources For disaster resources, please visitfloridadisaster.org/info or call 800-342-3557.

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